To utilize our services, you must be at least 18 years old and possess the legal capacity to enter into binding contracts
To receive a quote or proceed with a booking, kindly furnish your full name, contact number, and email address. Without this information, Carisma Limousine will be unable to offer further assistance.
By providing your email and phone number, you authorize Carisma Limousine to get in touch with you. Rest assured; your contact details will not be shared with third parties.
All bookings must be made in advance, and payment is due at the time of booking. We accept the following payment methods: credit cards, PayPal, and bank transfers.
Online prices apply to travel within Dubai. For travel within the UAE, please call the office.
The initial fee is 9 AED, and the regular travel rate is 2.30 AED per kilometer.
The Tesla Model Y 2024 refers to the specific model year of the Tesla Model Y, an electric compact SUV. It signifies the year in which this particular version of the vehicle was manufactured and released. The 2024 model may feature certain updates, improvements, or specifications unique to that year, distinguishing it from earlier or later versions of the same model.
In certain instances, sub-contracted vehicles may be utilized to fulfill transportation services. The company reserves the right to substitute vehicles if deemed necessary. It's important to note that all vehicles, whether directly owned or sub-contracted, maintain the necessary licensing and insurance coverage to accommodate passenger and third-party claims, ensuring a secure and compliant transportation experience.
This service entails a single trip commencing from Point A and concluding at Point B. Additional stops along the route are permissible. Charges for this service are determined by both the distance covered and any waiting time involved.
Any alterations made after the booking has been confirmed may incur additional charges.
Any extra charges incurred will be promptly added to your bill, either immediately or within 48 hours after the trip. These charges will be automatically billed to the initial payment card on file. If automatic billing is not possible, you will receive an email notification with a payment link. Please ensure that invoices are settled within 30 working days. Please note that interest will be applied to late payments. Late payments will incur a penalty of 10% per day.
We do not store any of your payment details on our company systems. Instead, they are securely referenced with our trusted payment providers.
This promotional code is applicable only for the first trip. It will be invalidated if used for subsequent trips.
We offer a range of convenient options for cancellations, including reaching out to our dedicated customer service team, sending an email, or utilizing our user-friendly online booking platform. Your satisfaction is our priority, and we aim to provide you with flexible solutions for any changes to your plans.
In the event that self-cancellation or direct phone contact is not feasible, an email sent within the stipulated free cancellation period will be recognized as the sole valid proof of cancellation. This ensures transparency and accountability in our cancellation process, providing you with the assurance you deserve.
For valid free cancellations, refunds will be processed and returned to the client's account within a prompt 10 business days. This commitment ensures that your funds are promptly restored in the event of an eligible cancellation.
Please note that any fees paid with a credit/debit card are non-refundable. This policy is in accordance with international payment regulations.
For users who made a booking without registering, kindly reach out directly to the company for any cancellations or amendments. Your satisfaction is our priority, and we're here to assist you throughout the process.
For our esteemed registered users, we've streamlined the process for your convenience. Simply log in to your account to initiate cancellations or contact our company directly for any necessary amendments. This efficient system ensures a seamless experience tailored to your needs. Your satisfaction is our utmost priority.
If the customer doesn’t appear within 90 minutes (for airport pickup) and 45 minutes (for address pickup) from the pickup time and doesn’t inform about delays, it’s considered a “No Show”. All fees are non-refundable, and waiting time will be charged in full. 60 minutes of free waiting for airport pickups and 15 minutes for regular pickups are offered.
Overloading luggage beyond the vehicle’s limit might result in trip cancellation and full charges. Specific luggage limits vary by vehicle type.
Rescheduling from a non- Free Cancellation period to a Free Cancellation period and then cancelling will result in fees based on the initial booking.
Changes made less than 30 minutes before the scheduled time that exceed the 15-minute grace period will incur additional charges. Delays over 2 hours are treated as No Show/Cancellation, necessitating a new reservation unless you choose to proceed with the same booking by paying for the additional waiting time.
Specific conditions under which a service is marked as ‘No Show’ and its associated charges.
If the customer does not arrive within 45 minutes of the scheduled pick-up time, the trip will be classified as a ‘No Show’.
Carisma Limousine ensures that all vehicles, including subcontracted ones, are comprehensively insured against passenger and third-party claims. However, customers are advised that their personal properties are carried at their own risk.
In accordance with UAE traffic laws, all passengers are required to wear seat belts. Failure to comply releases Carisma Limousine from liability in the event of an accident.
Passengers are responsible for overseeing the loading and unloading of their belongings. Carisma Limousine cannot be held liable for any loss or damage to items that were not loaded or unloaded.
Carisma Limousine strictly enforces Ministerial Resolution No. 178 of 2017 pertaining to traffic control regulations, including rules for passenger and child safety:
Note: Non-compliance may result in service refusal and potential booking cancellation fees. The parent or responsible passenger is ultimately accountable for the child’s safety at all times.
If you suspect you've left an item in one of our vehicles, please promptly contact Carisma Limousine. While we make every effort to reunite passengers with their lost belongings, Carisma Limousine cannot be held responsible for any loss or subsequent distress.
To facilitate the process, please provide as much detail as possible about the lost item, including a description, its location within the vehicle, and the date and time of your journey.
Liability is restricted to the coverage provided by the driver/subcontractor insurer or fleet insurer. Carisma Limousine bears no responsibility for injuries or damages resulting from a passenger’s failure to adhere to safety guidelines.
These policies are established to ensure the safety and security of all our passengers and their belongings. If you have any questions or need further clarification, please do not hesitate to contact our customer service team. Your safety is our utmost priority.
Customers will be billed for damages they cause. Legal action may be pursued for refusal to pay.
Chauffeurs are not responsible for opening/closing doors. If a passenger does, they’re liable for any damage caused.
Clients are accountable for damage/soiling during service. Fees might be charged for repairs/valeting downtime.
Chauffeur can refuse to drive due to disruptive, dangerous, or illegal behavior by the passenger.
Customers are responsible for penalties due to their actions or failure to obtain prior approvals. This includes penalties related to special parking, building management, and similar situations. Any such penalties will be charged to the customer.
Weight is limited based on vehicle type. Excess luggage may lead to trip cancellation and fees.
A cancellation fee may apply if a customer has more luggage than allowed under the company’s standard luggage policy.
Carisma Limousine isn’t liable for missed flights. Reference clause 14 for more details.
Smoking is prohibited in all Carisma Limousine vehicles by UAE law.
Chauffeur can refuse service to passengers under alcohol influence.
Alcohol consumption is strictly prohibited in all Carisma Limousine vehicles.
Carisma Limousine to provide services as per booking duration. Additional services are charged separately.
Email supplied allows Carisma Limousine to contact the customer, with a promise of no third-party sharing.
Company isn’t responsible for uncontrollable delays. Please refer to clause 12. Customers must allow sufficient service completion time.
In case of a driver’s delay, the company will notify, provide alternatives, or refund within 10 working days.
The company might provide a different vehicle/chauffeur if necessary.
Company can end service at any time for any justifiable reason.
30 minutes of free waiting time for UAE airport collections.
Other journeys have 10 minutes of complimentary waiting.
Charges are applied in 10-minute increments after the free waiting time. Charges are applied to the provided card at booking time.
Charges are based on 10-min increments, so if the waiting time is 10 minutes or less, the cost will be for one increment.
10 minutes = 1 increment, 20 minutes = 2 increments, etc.We shall not be held liable or responsible for any failure or delay in the performance of our contractual obligations due to an Event beyond our control. Such an event includes, but is not limited to, war, invasion, hostilities (whether declared or not), civil war, revolution, rebellion, natural disasters (such as storms, floods, earthquakes), epidemic, or failure of public or private telecommunications networks. This also encompasses unforeseen circumstances like traffic delays, tire punctures, road traffic accidents, road closures due to accidents, and vehicle breakdowns, as well as strikes and lockouts.
While we will make every effort to provide alternative solutions for punctures or breakdowns, we cannot guarantee punctuality in such situations.
Please seek to resolve any issues immediately with the driver or the company.
Any complaints must be submitted in writing within 14 days of the termination of service. The company is committed to responding within 28 days.
Ensure your complaint includes contact information, service date, detailed description of the complaint, supporting documentation, and your preferred resolution.
Kindly submit complaints to info@carisma.vip.
We maintain a strict zero-tolerance policy against harassment, discrimination, and rudeness, whether verbal or written, directed towards our employees and contractors. In the event of such behavior, we reserve the right to immediately withdraw our goods and services. Please note that payments made for goods and services will not be refundable.
The company retains the right to modify these terms and conditions at any time.
The Department of Economic Development (DED) provides valuable information on consumer rights, especially in cases where services are not delivered with the expected level of professionalism and care. For more details, visit www.consumerrights.ae.
www.carisma.vip operates as a private hire vehicle service under Carisma Limousine LLC, holding a license from the Roads and Transport Authority in Dubai, UAE. As such, we exclusively accept direct booking requests from clients for chauffeur-driven travel. To make a reservation, kindly use our website booking form at http://www.carisma.vip, send an email to booking@carisma.vip or call us at +9714 2808665.
Payments are exclusively accepted directly by Carisma Limousine LLC. Our chauffeurs do not handle fare collection. The company reserves the right to cancel any booking with a passenger, and all bookings are subject to availability.
Data protection and privacy laws are in place to safeguard individuals’ personal information from unauthorized access, use, disclosure, and destruction. The UAE Federal Data Protection Law (DPL) is a crucial piece of legislation governing data protection and privacy within the UAE. It outlines individuals' rights concerning their personal data and the responsibilities of organizations when processing such data. If you have concerns about data protection and privacy, you can contact the Information Commissioner’s Office (ICO) in the UK, responsible for enforcing data protection and privacy laws.
All customer data is securely stored and solely used to provide the best possible service. Carisma Limousine LLC never shares customer data with third parties without prior consent. No credit card data is retained. We utilize the services of third-party payment processors who hold PCI-DSS certification. Carisma Limousine LLC will only share customer data with third parties if required by law.
All trademark rights, copyright, database rights, and any other intellectual property rights related to Carisma Limousine LLC or carisma.vip are exclusively owned by Carisma Limousine LLC and/or its group of companies. Carisma Limousine LLC holds the copyright for Carisma VIP within the United Arab Emirates and worldwide.
The statement “The Terms and Conditions” and any related contract are performed, regulated and interpreted exclusively in accordance with UAE law” indicates that the legal agreement between the parties, including any terms and conditions, will be governed by the laws of the United Arab Emirates. This means that any disputes or legal issues arising from the agreement will be resolved according to UAE law. Specifying UAE law provides clarity on the legal framework within which the agreement will operate.
Carisma Limousine ensuring Your Safety and Satisfaction by adhering to UAE law, we continually refine our terms for top-tier service. Covering eligibility, data protection, and more, our policies guarantee secure and dependable experiences. From bookings to payments, trust us to uphold the highest industry standards, offering you peace of mind.